The Needs of the Post-Pandemic Consumer

Another week in the age of COVID-19 and industry experts again assert that recent and massive consumer shifts towards online shopping, and the need for safe, reliable, contactless home delivery, are here to stay. These seismic and near overnight shifts in shopping trends are likely to become firmly embedded in daily lives of consumers across every industry. Disinfection and cold-chain compliance are critical to the proper function of the American supply chain and to restore the prosperity of consumer markets, and to put Americans back to work. Here’s a look at some of the key industry insights from this past week:

E-Commerce And Grocery: This Time It’s Real
“e-commerce grocery sales have also accelerated at an unprecedented level that has changed the game, likely irrevocably for supermarket retailers. For many customers, it is easier (or safer) to purchase on-line for delivery or contactless pick-up.”

Solutions for contactless, unattended, and disinfected delivery 24/7 of frozen, refrigerated, and pantry items will be critical in addressing evolving consumer needs, now, and as these shopping trends continue to evolve. HomeValet’s patent-protected SaaS solution, for example, can radically enhance consumers’ health and wellbeing through effective contactless home delivery of needed items.

40% Of Americans Will Avoid Public Spaces Long After Coronavirus Pandemic Ends
“Most of the survey’s participants said they worry about bringing in groceries, packages, and mail. In fact, 57% actually clean those items before bringing them inside.”

The coronavirus pandemic awakened Americans to the hidden threat of infection by social contact in school, in the workplace, in the grocery store or mall, and even at home. “Social distancing” and “contactless delivery” may forever be a part of the American lexicon. In the midst of a pandemic, consumers’ concern with bringing pathogens into their home will continue to shape their behavior.

Far-UVC light could be ‘game changer’ in coronavirus fight, researchers say
“Researchers found that far-UVC was successful in inactivating the airborne H1N1 influenza virus, as well as drug-resistant bacteria, just minutes after they were breathed, coughed or sneezed into the air.”

Consensus is forming around innovative disinfection technologies in the scientific community, and UV-C stands apart as one key mechanisms for successfully and sustainably deactivating pathogens. UVC is already used in a variety of applications, such as food, air, and water purification. It is strong enough to create inhospitable environments to microorganisms such as bacteria, viruses, molds and other pathogens, and is therefore used in our HomeValet-powered Smart Boxes to help disinfect exposed surfaces of deliveries, as well the interior of the devices themselves. 

Is Retail Ready for a restart in the Post Pandemic world?
“Retailers need to take care of the customers they lost and retain the new digital customers they gained, they need to double down on digital shopping and digital ways of engaging the customer, drive down cost to serve the customer and restart the supply chain.”

Online retailers and couriers are scrambling to mobilize and keep up with rapidly growing demand, to ensure supply chain confidence, and to maintain cold-chain compliance from store to delivery. Solutions around contactless, unattended, 24/7 delivery and automated home cold-chain compliance will be critical in ensuring a reliable supply chain for the consumer in the post-pandemic world. 

Ordering groceries online – is it better for the planet?
“For groceries, the last-mile problem refers to how food makes that final leg in its journey from farm to table, whether it’s coming from Trader Joe’s or an Amazon warehouse. It’s a step where a lot of carbon emissions can occur, especially if you’re hopping in your SUV and driving 5 miles to pick up ingredients for dinner.”

As awareness of the environmental benefits of a more aggregated home delivery-based supply chain expands, so too will investment in solutions that increase its efficiency. Solutions like HomeValet contribute to this effort by reducing paper and plastic waste in packaging. This reduction allows for more packages per delivery truck load, fewer vehicles required for same delivery capacity, more efficient delivery routing, Smart delivery technology also means less food waste from spoilage.